How to Reopen the Customer View
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Customer View is the screen that faces your customers. It shows the items they ordered and the total amount. If this screen goes blank, freezes, or stops showing the order, you can bring it back yourself in about one minute. You do not need to restart the POS.
In this page, we will explain step by step how to reopen the Customer View from your NPOS terminal.
Before you start: Make sure the customer display is turned on and connected to the POS.
Step 1. Open the Windows taskbar
- On the keyboard, press Alt + Tab.
Or on the touch screen, put your finger on the left edge of the screen and swipe toward the middle. - A black bar (the taskbar) appears at the bottom of the screen.
Step 2. Open the NPOS program
- Tap the small ^ arrow at the bottom right of the screen, next to the Wi-Fi and speaker icons.
4. A small box of icons opens. Tap the red N icon.
5. The NSTORY::NPOS window opens.
Step 3. Reopen the Customer View
- Tap Customer Viewer Reopen at the bottom left of the window.
7. Check the customer display. If the order screen is showing, you are done. Tap Close on the NSTORY::NPOS window.
Note: Do not press RESTART unless our support team asks you to.
The Customer View opened on the POS screen instead?
- Touch and hold the top bar of the new window.
- Drag it to the right, past the edge of the POS screen. It moves to the customer display.
- Let go when it is on the customer display.
If the Customer View still does not appear, please contact our support team and tell us which step did not work.
